Refund & Reissue Policy
At Double N Travels, we strictly follow airline and supplier guidelines while ensuring transparency for our customers. Please read carefully before booking.
Airline Rules Apply – Refunds depend entirely on the fare rules of the respective airline.
Refund Processing Time – Standard refund processing may take 7–21 working days. In some cases (international carriers), it may take up to 6–8 weeks.
Refund Method – Refunds are processed via the same payment method used for booking. (e.g., card payment refunds go back to the same card).
Refund Charges – Airline penalties plus our agency service fee will be deducted from the refundable amount.
Partially Used Tickets – Refunds for partially used tickets are calculated by the airline and may be minimal.
Non-Refundable Tickets – Promotional, discounted, or certain restricted fares are strictly non-refundable.
No-Show Cases – If a passenger fails to board without prior cancellation, the ticket may have no refund value.
Change Rules – Reissuance is allowed only if the airline permits changes.
Charges Payable – The passenger must pay:
Airline reissue/change fee
Fare difference, if the new ticket price is higher
Agency service fee for handling reissuance
Travel Date Changes – Can only be made within the validity of the ticket.
Route Changes – Permitted only if allowed by the fare rules.
Name Changes – Most airlines do not allow name corrections or transfer of tickets. Only minor spelling corrections (if airline permits) may be possible with a fee.
Multiple Changes – Each reissue is subject to separate fees and conditions
Advance Notice – All refund or reissue requests must be submitted at least 24 hours before scheduled departure.
Post-Departure – If the flight has already departed, refund/reissue may not be possible.
Request Method – Customers must contact our office via email or official WhatsApp/helpline to initiate refund/reissue requests.
Documentation – Some airlines may require supporting documents (e.g., medical certificates for waiver cases).
Force Majeure (Weather, Strikes, Emergencies) – Airlines may waive penalties in exceptional cases, subject to their policies.
Visa Rejection – In case of visa rejection, refunds are subject to the ticket’s fare rules; non-refundable tickets remain non-refundable.
Refund to Third Parties – Refunds are only made to the original payer; no third-party claims are accepted.
Agency Liability – Our agency acts only as an intermediary; final approval of refunds/reissues rests solely with the airline.